Question 1

When are my repairs going to be booked in?

Accepted Answer

Once JWBS Commercial have received confirmation we have Authority to proceed with repairs a JWBS Project Manager will allocated to your claim. The project Manager will review all your documentation and provide you with a Scope of Works Approval Form or a Master Builders Contract (depending on the type of repairs) within 1 week via DocuSign for your digital signature. Once all documents have been signed repairs will commence generally within 2 weeks (subject to Weather, Manufacture and delivery of materials).

Question 2

I have signed the building contract, what’s next?

Accepted Answer

Once all documents have been signed repairs will commence generally within 2 weeks (subject to Weather, Manufacture and delivery of materials).

Question 3

There are additional damages at my property

Accepted Answer

This has been noted with both JWBS Commercial and your insurance Case Manager. JWBS Commercial office will be in contact with you to schedule in a re-assessment of these addition damages.

Question 4

Why do I need to complete maintenance works?

Accepted Answer

All Listed required maintenance must be completed in order for your insurance company to provide their Lifetime guarantee.
All listed suggested maintenance works are not required to be completed in order to progress the claim however has been suggested by JWBS Assessor it avoid further claims and damages in the future.

Question 5

I have a question regarding the scope of works

Accepted Answer

All scope related questions must be discussed with your insurance Case Manager.

Question 6

There are items missing from the scope

Accepted Answer

Please confirm which item/s you believe are missing from your scope of works and one of JWBS Estimators with review your documentation and submitted request and advise in the coming days.

Question 7

Who is my project manager

Accepted Answer

The allocated JWBS Project Manager will review all your documentation and provide you with a Scope of Works Approval Form or a Master Builders Contract (depending on the type of repairs) within 1 week via DocuSign for your digital signature. This email also contains all the contact details for your Project Manager.

Question 8

Why do I need to sign a contract

Accepted Answer

The VBA (Victorian Building Authority) and Consumer Affairs Victoria confirms by law, you must have a written domestic building contract for work valued more than $10,000

https://www.vba.vic.gov.au/consumers/home-renovation-essentials/building-contracts#:~:text=If%20you%20are%20eng aging%20a,a%20major%20domestic%20building%20contract.(https://www.vba.vic.gov.au/consumers/home-renovation-essentials/building-contracts#:~:text=If%20you%20are%20engaging%20a,a%20major%20domestic%20building%20contract. https://www.consumer.vic.gov.au/housing/building-and-renovating/plan-and-manage-your-building-project/contracts)
https://www.consumer.vic.gov.au/housing/building-and-renovating/plan-and-manage-your-building-project/contracts(https://www.vba.vic.gov.au/consumers/home-renovation-essentials/building-contracts#:~:text=If%20you%20are%20engaging%20a,a%20major%20domestic%20building%20contract. https://www.consumer.vic.gov.au/housing/building-and-renovating/plan-and-manage-your-building-project/contracts)

FAQs - Insurance

Bookings

Reporting & Estimation

Repairs

Reporting & Estimating

Repairs

FAQs - Insurance

Bookings

Reporting & Estimation

Repairs

​

Reporting & Estimating

Repairs